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Customer Care

Personalized Support for Your Essance Experience

Personalized Skincare Support

Our customer care team helps you choose between Dragon's Blood, Revitalizing, Multi-Fruit, and Clarifying formulas based on your skin type, goals, and routine. Send a message and we'll match you to the right ritual.

Order and Shipping Help

Questions about order status, tracking, or delivery times? Include your order number in the form and we'll respond with the latest update within one business day.

Returns, Exchanges, and Product Concerns

If a product isn't the right fit, reach out within 30 days of delivery and we'll help with an exchange or return. Always include your order number and a brief description of the concern.

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