Shipping policy

Thanks for shopping with Essance Skincare. We craft every order by hand in Portland, Oregon, and we want it to arrive quickly, safely, and ready for ritual.

Processing Time

Most orders are packed and shipped within 2–3 business days of being placed. We aim to ship as quickly as we can, but because every Essance product is small-batch and handcrafted, occasional delays happen during high-volume periods, new launches, or events. If your order will take longer than usual, we'll reach out by email.

Orders placed on weekends or US holidays are processed the next business day.

Shipping Rates

  • Free standard shipping on US orders over $65
  • Flat-rate shipping on orders under $65, calculated at checkout based on weight and destination
  • Expedited shipping options are available at checkout for an additional fee

Shipping Destinations

Essance Skincare currently ships within the United States, including Alaska, Hawaii, and US territories. We don't offer international shipping at this time — sign up for our newsletter to be the first to know when that changes.

Tracking Your Order

Once your order ships, you'll receive an email with tracking information. Tracking updates typically populate within 24 hours of shipment. If you don't see a tracking email, check your spam folder or reach out to hello@essanceskincare.com.

Delivery Times (Estimated)

Once shipped, standard delivery typically takes:

  • West Coast: 2–4 business days
  • Central US: 3–5 business days
  • East Coast: 4–7 business days

These are estimates from our carriers and not guarantees. Weather, holidays, and carrier delays can affect arrival.

Lost, Stolen, or Damaged Packages

If your package is marked delivered but missing, please check with neighbors and your local post office first. If it still hasn't turned up, email us at hello@essanceskincare.com within 7 days of the delivery date and we'll do our best to help.

If your order arrives damaged, please send a photo of the damage to hello@essanceskincare.com within 7 days of receipt and we'll make it right.

Wrong Address or Undeliverable Packages

We ship to the address provided at checkout. If a package is returned to us due to an incorrect address or being unclaimed, we'll reach out to arrange reshipment. Reshipment fees may apply.

Questions

For any shipping question, reach our team at hello@essanceskincare.com. Most messages are answered within 1 business day, Monday through Friday.