FAQs
At Essance we want you to know that our products are made with non-toxic ingredients are plant-based, organic, and do not include glutens, dairy, parabens, phthalates, artificial fragrances or dyes.
Do you make these products? Where are they made?
Yes, we craft all of our products from start to finish. You are welcome to visit our main headquarters in Southwest Portland, Oregon.
What is the story behind Essance?
Essance was founded in early 2011 by Jasmine Tran. With prior experience working as a project/account manager and as a formulator in the skincare industry, she decided to put her passion for truly natural products and her generational knowledge of how plants and herbs have healing beneficial properties, to work for Essance.
Where can I find Essance products?
Many of our products are sold in Portland, Oregon at New Seasons Market, Market of Choice, Pop Local Vancouver, Plural Collective, Missionary Chocolates, Herbally Grounded, local spas, seasonal farmer markets, pop-up events, and more.
What is your best seller and why?
Revitalizing and Dragonās Blood Facial Care products are our best sellers because they target the issues that our customers are seeking for their daily rituals. The Revitalizing line works well for dryer mature skin. The Dragonās Blood line is best for consumers with combination skin.
What do you recommend for dry and mature skin?
We recommend the Essance Revitalizing Facial Line formulated with Chaga mushroom, tea oil, sea buckthorn berry oil, and Hyaluronic acid to maintain skin supple while fighting free radicals.
I have hormonal acne; do you have anything that helps with this?
Our Charco Cleanser and Charco Masque work great to extract and detox clogged pores for clean, clearer, smoother skin.
What is Dragonās Blood? What does it do for the skin?
Dragonās Blood is a tree identified as āSangre de Dragoā aka āBlood of the Dragonā. We only source the medicinal Sangre de Drago from Peru. The tree produces a red resin that offers benefits such as
- Antimicrobial which can help with break-outs.
- Antioxidants can help with inflammation.
- Naturally helps collagen production.
- Has soothing effects.
- Moisturizes by helping lock in hydration.
- Can help reduce redness and hyperpigmentation.
Our Dragon's Blood products are great for consumers with combination skin.
What is the SPF on your Sun Factor Creme?
Due to FDA regulations, weāre unable to make any claim on the SPF value since our Sun Factor Creme has not been clinically evaluated to establish its value. Weāre planning to submit this product for trial in the near future. Currently, we use approximately (+/-)10% of zinc to provide physical sun protection.
What is the shelf life of your products?
Our products have a minimum of 6 months of shelf life. The creams/lotions can last up to 12 months depending on the storage temperature and lighting. This is normal for truly natural products that donāt have chemical preservative ingredients. When itās close to expiration; rancidity is the first sign.
I have eczema; do you have anything that can help?
Regarding Eczema and Psoriasis; our products are not designed to treat or cure it. However, many of our customers have used the Aloe Therapy Body Creme to help with soothing the inflammation, dryness, and flaky skin that are a result of these conditions. The product also nourishes healthy new skin cycles.
How much is shipping if I order products online?
We offer free shipping for orders above $50 and a $5.00 flat rate for orders under $50.
Where can I find Essance products in store?
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