FAQ

Frequently Asked Questions

Do you craft your products in-house?
Yes. Essance formulas are handcrafted from start to finish in Portland, Oregon to maintain freshness and consistency.
What is the story behind Essance Skincare?
Essance was founded in early 2011 by Jasmine Tran, combining professional formulation experience with generational plant and herb knowledge.
Are your products non-toxic and plant-based?
Essance formulas are made with non-toxic, plant-based ingredients and are developed without parabens, phthalates, artificial fragrances, artificial dyes, gluten, or dairy.
Are Essance products cruelty-free?
Yes. Essance does not test products on animals.
What are your best-selling facial lines?
Revitalizing and Dragon's Blood are long-time best sellers. Revitalizing is commonly chosen for dry or mature skin support, while Dragon's Blood is often chosen for combination skin routines.
What do you recommend for dry and mature skin?
The Revitalizing line is formulated with ingredients like chaga mushroom, tea oil, sea buckthorn berry oil, and hyaluronic acid to support hydration and skin vitality.
I have hormonal acne. What can I start with?
Customers often start with Charco Cleanser and Charco Masque to help detox buildup and support clearer-looking skin.
What is Dragon's Blood and what does it do?
Dragon's Blood refers to Sangre de Drago resin sourced from Peru. It is valued for antioxidant and soothing support, moisture retention, and helping reduce the look of redness and uneven tone.
What is the SPF value of your Sun Factor Creme?
Due to FDA requirements, Essance does not claim a specific SPF value for this formula because it has not been clinically evaluated for a labeled SPF claim. The formula uses zinc for mineral sun support.
What is the shelf life of your products?
Most products have a minimum six-month shelf life, and creams or lotions can last up to twelve months depending on storage conditions such as heat and light exposure.
Are your products suitable for sensitive skin?
Many customers with sensitive skin use Essance formulas comfortably. Patch testing and ingredient review are still recommended before full use.
Can your products treat eczema or psoriasis?
Essance products are not designed to treat or cure medical conditions. Some customers report that Aloe Therapy Body Creme helps soothe dryness and discomfort, but individual results vary.
How much is shipping?
Essance currently offers free shipping on orders over $50. Shipping options and final rates for other orders are shown at checkout based on destination and carrier.
How long does shipping usually take?
Orders are processed as quickly as possible, and transit time depends on destination and carrier selected at checkout.
Can I change or cancel my order after placing it?
If your order has not shipped, contact support immediately and we will do our best to help. Once shipped, order changes are limited.
I cannot complete checkout. What should I do?
If checkout fails, review browser privacy or security settings first and try again. If the issue continues, contact customer support for direct assistance.
Where can I find Essance products in person?
Essance products are carried by select retailers and partners in Oregon and nearby regions. Visit the Stores page for current in-person locations and upcoming events.
How do I choose the best collection for my skin goals?
Use your main concern to choose a line: Dragon's Blood for balancing combination skin, Revitalizing for dry and mature support, Multi-Fruit for collagen and glow support, and Clarifying for sensitive or acne-prone routines.

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